Frequently Asked Questions

On-Site Hearing Services currently offers appointments on weekends — Saturdays and Sundays. For residents at communities with an established partnership, monthly on-site clinic days are held at a designated time and location within the community.

For residents enrolled in a membership, in-home weekend appointments are scheduled directly at a mutually convenient time — we strive to see membership patients within one week of their request.

On-Site Hearing Services proudly serves seniors throughout Washington, DC and the surrounding Maryland suburbs, including Silver Spring, Takoma Park, Hyattsville, Greenbelt, Lanham, Largo, Upper Marlboro, Bethesda, Chevy Chase, and surrounding communities.

We work with most major hearing aid manufacturers, including Oticon, Phonak, ReSound, Widex, Signia, and Unitron. If you don't see your brand listed, please contact us — we are happy to discuss whether we can support your specific devices.

At this time, our hearing aid services are focused on optimizing and maintaining the devices of existing hearing aid wearers. Hearing aid dispensing — including new fittings and purchases — will be offered in the near future as we continue to grow.

We handle the entire repair process on your behalf — including shipping your device to the manufacturer, tracking the repair, and arranging return delivery directly to you. You won't need to manage any of the logistics yourself.

On-Site Hearing Services is an out-of-network, direct-pay practice. We do not bill insurance directly. However, we provide detailed superbills with all necessary CPT and diagnosis codes so that patients can self-submit claims to their insurance for potential reimbursement. Medicare Part B may reimburse a portion of the cost of a diagnostic hearing evaluation when ordered by a physician.

Payment is due at the time of service. We accept all major credit and debit cards, as well as CareCredit and Cherry financing — two healthcare payment options that allow you to spread the cost of care over time. We do not bill insurance companies directly, but we make the reimbursement process as easy as possible by providing a complete superbill at every visit.

At this time, On-Site Hearing Services provides care to residents living within senior living communities in Washington, DC and Maryland. We are not currently accepting appointments at private residences outside of a senior living setting. We are actively expanding our partnerships and service offerings, and encourage you to contact us to be added to our interest list for future availability.

Absolutely. On-Site Hearing Services is committed to the safety, comfort, and privacy of every patient. Our provider is a licensed Doctor of Audiology who has undergone thorough background check and fingerprinting for state licensure. The practice carries full professional liability insurance, and all patient health information is handled in strict accordance with HIPAA — the federal law governing the privacy and security of medical information. You can feel confident that your home, your health information, and your wellbeing are in trusted, professional hands.